Privacy Policy · Ella's Soapbox

Ella’s Soapbox Privacy Policy

Effective Date: April 8, 2026

Ella’s Soapbox (“Ella’s Soapbox,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, purchase a subscription, contact us, or otherwise use our services (collectively, the “Service”).

By using the Service, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with the Service.

Information You Provide Directly

We may collect information you provide to us, including:

your name
email address
billing address
shipping address
phone number, if provided
account login information
order details
subscription preferences
customer service messages
reviews, photos, testimonials, or other content you submit

Payment and Transaction Information

When you make a purchase, we collect transaction-related information such as the items purchased, order value, billing details, shipping details, payment status, and related records.

Payment card and similar payment information may be processed directly by our third-party payment processors. We do not necessarily store full payment card details on our own systems.

Information Collected Automatically

When you use the Service, we may automatically collect certain information, such as:

IP address
browser type
device type
operating system
referring URLs
pages viewed
actions taken within the Service
dates and times of access
approximate location information derived from IP address
cookies, local storage data, and similar technologies used to remember settings and improve functionality

Information from Third Parties

We may receive information from service providers, payment processors, shipping partners, authentication providers, fraud-prevention vendors, and other business partners that help us operate the Service.

2. How We Collect Information

We collect information:

directly from you when you place an order, subscribe, create an account, contact us, or submit content
automatically when you browse or interact with the Service
from third parties that help us process payments, fulfill orders, provide authentication, support shipping, support communications, or operate the Service

3. How We Use Information

We may use personal information to:

process and fulfill orders
manage subscriptions and recurring billing
provide customer service
communicate with you about orders, shipments, subscriptions, returns, and account activity
send marketing emails where permitted by law
maintain and improve the website, shop, and related services
personalize your experience
authenticate users and maintain account access
detect, prevent, and investigate fraud, abuse, security incidents, or other unlawful activity
comply with legal obligations
enforce our Terms & Conditions and other policies
create internal records, analytics, and business reporting

4. Cookies, Local Storage, and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to:

keep you logged in
remember preferences and settings
save shopping or account-related information
understand how users interact with the Service
improve functionality, performance, and user experience
support security and fraud prevention

You can usually manage cookies through your browser settings. Blocking or disabling cookies or similar technologies may affect the functionality of the Service.

5. How We Share Information

We do not sell your personal information for money. We may share personal information in the following circumstances:

Service Providers

We may share information with vendors and service providers that help us operate the Service, such as providers that support:

website hosting and infrastructure
authentication and account management
database and cloud storage
email delivery and communications
payment processing
subscription management
order fulfillment
shipping and label generation
customer support
fraud prevention
analytics, security, and technical operations

Shipping and Fulfillment Partners

We may share your name, shipping address, and order details with shipping carriers, label providers, and fulfillment partners as needed to process and deliver your orders.

Payment Processors

Payment transactions may be processed by third-party payment processors. Those providers may collect and process your payment information subject to their own privacy policies and terms.

Legal Compliance and Protection

We may disclose information if we believe doing so is necessary to:

comply with applicable law, regulation, legal process, or government request
protect our rights, property, or safety
protect the rights, property, or safety of customers or others
investigate fraud, security issues, or violations of our policies

Business Transfers

If Ella’s Soapbox is involved in a merger, acquisition, asset sale, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

fulfill orders and subscriptions
maintain business and tax records
resolve disputes
enforce agreements
comply with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the internet and no method of electronic storage is completely secure. Because of this, we cannot guarantee absolute security.

8. Your Choices

Account Information

You may update certain account, billing, shipping, or subscription information through your account, if available, or by contacting us.

Marketing Emails

You may opt out of marketing emails by clicking the unsubscribe link in the message or by contacting us. Even if you opt out of marketing messages, we may still send transactional or service-related communications.

Cookies

You may be able to control cookies and similar technologies through your browser or device settings.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to request access to, correction of, deletion of, or information about the personal data we maintain about you.

To make a privacy-related request, please contact us at erin@ellassoapbox.com. We may need to verify your identity before responding.

10. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the situation.

11. Third-Party Links and Services

The Service may contain links to third-party websites, tools, or services. We are not responsible for the privacy, security, or content practices of those third parties. Your interactions with third-party services are governed by their own terms and policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version with an updated Effective Date. Your continued use of the Service after the revised policy becomes effective constitutes your acknowledgment of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Ella’s Soapbox
Email: erin@ellassoapbox.app